FAQs

What is the 30-Day Price Match Guarantee?

We guarantee price protection for orders placed between December 1rd and December 31th. If you find a lower price within 30 days of purchasing the same product on the Lacros website, simply contact our Customer Service team and provide proof of the lower price. Our team will verify the information and, depending on the case, refund the price difference.

What is the “Christmas Discount Offers”?

All orders placed between December 1 and December 31 are eligible for the following offers:

  1. Exclusive Anniversary Store Bundle: while supplies last.available while supply last.
  2. Early access to Anniversary Store Price Reductions: Lowest price of the year, best time to save.
  3. Shop in Advance with Confidence: 30-Day Price Protection Policy -- We guarantee price protection on orders placed between December 1rd and December 31th.
    If you find the exact same product at a lower price within 30 days of purchase, we will refund the price difference on a case-by-case basis.
When does the Christmas Day Discounts sale begin?

Starting December 1, we'll be offering three different models of e-bikes at the Christmas Day Discounts, guaranteed to provide you with the lowest prices of the year.

When will my Christmas Day Discounts orders ship?

Typically, each order will ship within 1-2 business days. There will be a large number of orders during the Christmas Day Discounts sale. We will ship according to the time the order is placed. Please take the time to purchase your dream bike and enjoy the ride as soon as possible!

How do I redeem my gift pack and when is the shipment?

It will be automatically added to your cart when you add your e-bike. Therefore, no action is required to redeem the Anniversary Gift Pack. The gift pack will be shipped separately within 1-2 business days of your purchase.