FAQ

Shipping

Do we offer free shipping?

Yes, we currently offer free shipping to the 48 Continental United States. We don't ship to Hawaii, Alaska, Guam, and Puerto Rico as well as APO/FPO/DPO addresses.

How long will it take to receive my ebike?

In-stock products usually will be shipped in 1-3 business days unless special information is noted on the product page. Delivery time generally takes around 3-7 business days, which depends on where you live. You will receive a shipping confirmation email after the order ships out, including the shipped item, tracking number, shipping carrier, and shipping address.

How can I track the logistics of my order?

If you have registered on lacrosebike.com, you can track your order and shipping information on your account.

If you haven't registered on our site, you can also check your order status on the "Track" page.

If you'd like to know more shipping information, you can contact our customer service team. We will get back to you within 48 hours.

Will my purchased accessories be shipped together with the ebike?

We ship the ebikes and purchased accessories separately. Rest assured that you will receive the items you paid for.

Product

Will my bike arrive assembled?

Your bike will arrive mostly assembled. We will also provide the tools and a comprehensive assembly video. You can assemble your ebike within 20-30 minutes.

How long does it take to charge the battery?

Generally, it takes 6-9 hours to charge the battery from empty to full.  In rare cases, it may take longer for the battery management system to balance the battery, particularly when the bike is new or after long periods of storage.

How to clean the bike?

Remove the battery before cleaning, then clean your ebike as a regular bike.

What is the lifespan of the ebike battery?

3-4 years.

Can I ride Lacros Bikes in the rain?

Our ebikes are able to be safely ridden in light rain, but it is not advisable to ride them in heavy downpours or on flooded streets, as this may cause damage to the electronic components of your ebike. Additionally, it is recommended not to leave your ebike exposed to rain when parked outside.

Do I need a license for riding ebike on the road?

No. Our ebikes are in accord with US regulations and laws that enable you to ride them without a specific license.

Support

Can I stack the two discounts repeatedly?

Sorry, Each order can only apply a single coupon code, and we do not support stacking coupons. Thanks for your understanding.

Why was my Credit Card declined?

Common reasons: 1. Not enough available credit; 2. Fraud suspected; 3. Expired card; 4. Unactivated card; 5. Cancelled card by Issuer(theft, fraud, delinquency, missed payment, or inactivity)

What should I do if my ebike has any issues during the warranty period?

Please feel free to contact us. In order to detect and solve the issues as quickly as possible, send an email to us describing the issues in detail and providing videos and pictures. We believe that communication is the best way to solve problems.